Need Help?

1. FAQs – Frequently Asked Questions

Welcome, beloved. Below you’ll find answers to some of the most common questions about our products, orders, and spiritual tools. If your question isn't here, we invite you to reach out — we're here to support your journey.

Products

Q: Are your crystals real and ethically sourced?
Yes. All our crystals are 100% genuine and ethically sourced from trusted suppliers who honor sustainable practices and fair labor.

Q: Do your ritual kits include instructions?
Yes. Each curated kit includes a printed guide or intuitive suggestion to support you in using the tools with intention.

Orders & Shipping

Q: How long does shipping take?
We process orders within 2–5 business days. Delivery time depends on your location and chosen shipping method. You'll receive tracking info via email.

Q: Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates are calculated at checkout.

Returns & Exchanges

Q: Can I return or exchange a product?
Due to the energetic nature of our products, all sales are final. However, if your item arrives damaged or incorrect, please contact us within 3 days of delivery and we will make it right.

Q: What should I do if my item is damaged?
Please email us at help@thetruestarshop.com with your order number and a photo of the damaged item.

Other

Q: Can I request a custom ritual kit or product bundle?
Yes! We offer custom curation upon request. Contact us with your intention and we’ll guide you.

2. Orders & Returns

We lovingly hand-pack and ship your sacred tools with care. Please review the information below to understand how we handle orders, delivery, and returns.

Order Processing

  • Orders are processed within 2–5 business days.
  • You’ll receive an order confirmation and a separate shipping notification with tracking once dispatched.
  • If an item becomes unavailable, we’ll notify you and offer an alternative or refund.

Shipping

  • Shipping options and rates are shown at checkout.
  • Delivery times vary by location and carrier.
  • We are not responsible for delays caused by customs or third-party couriers.

Returns

Due to the spiritual nature of our products and energy sensitivity, we do not accept returns or exchanges, unless:

  • You received the wrong item
  • The item arrived damaged

In these rare cases, contact us within 3 days of delivery. Include:

  • Your order number
  • A photo of the item
  • A short description of the issue

Email: help@thetruestarshop.com
Your peace of mind is our priority.

3. Track My Order

Wondering where your sacred package is? Let’s help you track it.

After your order ships, you will receive a confirmation email with your tracking number. You can use this number to monitor your delivery through the courier's website.

Didn’t receive your email?

Your package is on its way — guided by intention and protected by love.

4. Contact Us

We’re here for you.

Whether you have a question about a product, your order, or your spiritual journey, we’re honored to support you. Please don’t hesitate to reach out. Every message is read with care.

Contact Information

Email: help@thetruestarshop.com
Response Time: Within 1–2 business days
Hours: Monday–Friday, 10 AM – 6 PM PHT

You can also send us a message through the chat bubble on the website or reach out via our Instagram @truestarcoaching.

This is more than customer service this is soul service.